24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are round-the-clock, so you can forget about waiting for several days so as to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you do have an account, you are able to open a support ticket on top of the other three ways of communication. You'll be able to select the most appropriate way to contact us depending on where you are or the equipment you're using. We are able to help you for more or less any webhosting-related question that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 support services even on public holidays. All of your sites will be available constantly and so will we. With a number of communication options, you're able to select the easiest method to contact us and inquire about our solutions in case you do not have an account yet, or ask for assistance if you are already among our customers. You'll be able to call us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour answer time warranty, though it rarely takes over 20 mins to get assistance regardless of the complexity of the problem. Using our customer and technical support services, we will be there for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server through our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States, the UK and Australia as well as a live chat service. If you are a current customer and you want help with a technical issue that requires more time to investigate or resolve, you will be able to open a support ticket through your billing account or you will be able to send an e-mail message and we will take care of the issue and send you an answer within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, however for most problems it takes a maximum of 30 mins to get support. The support service covers the VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide come with 24/7 support via different means of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the plans or you have various billing or general questions, you will be able to call one of the local numbers we have worldwide or you may use our live chat support and talk with a live representative. For entirely tech problems which require the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to track a particular issue. The reply time for them rarely surpasses 30 mins, so that you can forget all about having to wait for an entire day to get assistance. Our support service is available for any server-related matters, and the pre-installed software. When you need assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all plans.