A 99.9% Server Uptime
We’ve built our shared hosting system using dependable hardware and significantly modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on our machines to guarantee optimal security and reliability. We’ve installed several anti–DoS tools in addition to highly efficient firewall software to make sure our network is unassailable and safe.
All Linux shared hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s very important that you also set up your own network architecture. That is the reason why we built a custom–configured internal network in all our datacenters. Based on top–hole Juniper switches and routers, our internal network allows for extraordinarily fast data transfer speeds and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, irrespective of which hosting offer you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are unhappy with our web hosting services, or if you consider them inadequate, or if you decide that you need to use a VPS hosting service rather than a cloud hosting account – you will receive your money back, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain total control over your domain names even when you close your hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a reply, you probably know how irritating this can be, especially if your web site is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be available to you and they’ll answer you in under 60 minutes. And the best thing is that their average support ticket response time is less than twenty minutes!