Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a one–hour response warranty for each ticket or email that you submit to our technical support staff. We’ll swiftly answer all standard inquiries and forward the issue to our administrators in case further assistance is required. If you make use of our Optional Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you beforehand.
A First–Class Technical Support Service
We will be available to you 24x7 to respond to any queries that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help with server administration procedures, you can check out our Optional Admin Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Intuitive Help Area
We have provided our Online Control Panel with an extensive knowledge base, which features detailed explanations of all its features and functionalities. Besides, we have shot exhaustive video tutorials that will further explain to you how to carry out a specific operation or resolve a commonly experienced problem. All the instructional articles and the video tutorials are easily accessible from each section of the Online Control Panel via the Videos and Help buttons situated in the top right corner.