Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Online Control Panel you’ll find an exhaustive Help section featuring tons of educational articles and commonly asked questions. They are compiled by our support team of well–trained technicians. Simply fill in your question and our smart software will return the most appropriate answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have prepared a collection of instructional video tutorials that detailedly show how you can troubleshoot a typical problem related to your Linux shared hosting account. You will find the how–to video clips in the Help section.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer service and come with a 1–hour response time guarantee. Our expert tech support engineers will be available to you 24–7 and will fix any problem that you may encounter within maximum 1 hour after the trouble ticket submission. In the majority of instances, a response will be given to you in less than 20 minutes.