Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Guarantee

  • Our team of specialists will do their best to reply to your help needs within up to 1 hour. If, however, the difficulty you have experienced requires some help from our Admin =Team,= we are going to address the ticket to the administrator on duty and will post a reply to inform you.

  • Top quality support service
  • Expert Tech Assistance Service

  • We provide you with 24 hours a day customer assistance by using a lightning fast ticket system built into your Control Panel. You can easily e mail us all the time about any of the software applications that come pre–installed on your virtual server, such as the selected Linux OS, the server management panel and our custom created Online Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A complete and frequently updated articles base is incorporated into our custom–built Online Control Panel. It offers you quick tips on how to carry out all the key website administration duties. The Help zone presents extensive how–to article tutorials and step–by–step video training. You can open the Help zone by hitting the Help or Video buttons in the right part of each Control Panel section.